Shipping Information
Shipping Information
At Velora, we’re proud to offer our customers FREE shipping on all orders!
Order Processing Times
Please allow 1–3 business days for us to process and dispatch your order. An order is considered dispatched once it’s handed off to our shipping carrier and is in transit to your chosen address. During peak times and holidays, processing times may extend to up to 7 business days.
Estimated Shipping Times
Delivery times depend on your location and begin after your order has been dispatched to the carrier. Below are estimated delivery times:
🌎 United States: 7-12 business days
Please note that during peak seasons or holidays, shipping carriers may experience delays in transit or tracking updates. For international shipments, unexpected customs delays may also increase delivery times.
Order Changes and Accurate Shipping Details
It’s important to ensure your shipping details are accurate and complete at checkout. Incomplete or incorrect details may lead to delayed processing or cancellation of your order. If our system detects any address issues, our support team will email you within 3 business days to verify your details. If we don’t receive a response, we reserve the right to cancel your order.
If you notice an error in your shipping details, email us at [email protected] within 24 hours of placing your order. While we’ll do our best to make updates, we cannot guarantee changes after this period.
Delayed Delivery
At Velora, we work hard to ensure your order arrives promptly. However, delays can sometimes occur due to factors beyond our control, such as:
- Courier delays caused by severe weather or transportation disruptions.
- Address verification or payment processing issues.
- Product availability challenges.
If delays arise, we’ll notify you as soon as possible and work with the courier to resolve the issue. While we strive to assist, Velora is not liable for delays caused by external factors.
Lost or Stolen Packages
If your package is lost or stolen, contact us at [email protected], and we’ll do our best to assist you. We also recommend contacting the courier directly to file a claim. Courier claims may require additional information, and we’ll support you through the process.
Please note:
- Velora is not responsible for lost or stolen packages.
- We may offer a replacement in certain cases, depending on the situation.
If the courier cannot locate your package, filing a police report may be necessary.
Shipping Policy Changes
Velora reserves the right to modify this Shipping Policy at any time without prior notice. Customers should review the latest version of this policy before making a purchase.
By purchasing and using Velora products, you agree to this Shipping Policy, including any updates. For any questions or concerns, feel free to reach out to us.
If you have additional questions about shipping, email us anytime at [email protected]. We’re here to help!